1. Know Your Customer (KYC)
All users must complete identity verification before transacting above the entry tier. We verify name, date of birth, address and government-issued ID, and may perform biometric liveness checks.
2. Transaction monitoring
We continuously monitor transactions for unusual patterns and screen wallets against sanctions and high-risk lists.
3. Enhanced Due Diligence
Higher-risk customers, transactions or jurisdictions are subject to Enhanced Due Diligence, including source-of-funds verification.
4. Reporting
We report suspicious activity to the Nigerian Financial Intelligence Unit (NFIU) and other competent authorities as required by law.
5. Record keeping
KYC records and transaction data are retained for at least five (5) years after account closure, in line with local regulations.
6. Sanctions
We do not knowingly provide services to individuals or entities on OFAC, UN, EU, UK or Nigerian sanctions lists, or to residents of comprehensively sanctioned jurisdictions.
7. Training
All ItrackPay staff receive regular AML/CFT training appropriate to their role.
8. Contact
Compliance queries: compliance@itrackpay.com.