Contact & support
We're here whenever you need us.
Real humans, fast replies. Reach us by email, in-app chat, phone or social — most messages get a response in under two hours.
The right inbox
Pick the address that fits your question.
Sending to the specialised inbox helps us route your message straight to the right team.
General enquiries
Product questions, partnerships, everything else.
Customer support
Account, transactions, KYC and payment issues.
Security & fraud
Report a suspicious login, phishing or vulnerability.
Business & partnerships
APIs, bulk payouts, and enterprise integrations.
Press & media
Interviews, brand assets and media enquiries.
Ways to reach us
Choose the channel that suits you.
In-app live chat
Tap the ? icon inside the ItrackPay app. Fastest for transaction issues — we can see the context immediately.
Write to any of our inboxes. Attach screenshots and your registered phone number to speed things up.
Phone hotline
Call +234 (0) 800 ITRACK 1 for urgent account or fraud issues. English & Pidgin supported.
Social DMs
We answer DMs on X, Instagram and Facebook — but never share OTPs, PINs or seed phrases in DMs.
Have a quick question?
Most answers live in our FAQ — fees, limits, KYC, crypto networks and more.